The Patient Experience Pivot
The pharmacy consumer experience is rapidly evolving, with growing expectations for transparency and convenience in payment processes. As pharmacies expand their clinical services, leaders must rethink how to manage patient payments long after claims are adjudicated. This session* will focus on strategies to provide accurate out-of-pocket estimates during the first patient encounter and explore methods to streamline payment collection post-service. Learn how to leverage technology and data to enhance patient satisfaction while ensuring timely revenue capture in this changing landscape.
*This webinar was a part of the 2024 XiConnect Leadership Conference.
Moderator
David Pope, PharmD, CDE
Chief Pharmacy Officer
XiFin Pharmacy Solutions
David Pope is the Chief Pharmacy Officer at XiFin. He is a Certified Diabetes Educator (CDE) who is passionate about improving patient care through innovative ideas. He is the Chief Pharmacy Officer of OmniSYS and brings over a decade of experience in pharmacy consulting, medical informatics, transitions of care, and the integration of clinical services in the retail pharmacy space. David co-founded STRAND Clinical Technologies, the U.S. market leader in helping pharmacists launch clinical services, prior to joining OmniSYS.
He holds a Doctor of Pharmacy from the University of Georgia and is dedicated to advancing the role of pharmacists in healthcare. At XiFin, David is utilizing his expertise to drive the company’s strategy and product portfolio. With his extensive background in medical informatics, David is poised to make a significant impact in the industry.
Panelists
Duane Smith
Director, Technical Product Management
XiFin Pharmacy Solutions
- Focused on designing patient communication solutions that help pharmacies build strategic, long-term relationships with their patients outside the four walls of the pharmacy for more than 26 years
- An expert at understanding pharmacy and prescription data, and turning that data into actionable solutions that improve patient engagement
- Built integrations to over 60 pharmacy management systems and a number of other healthcare IT platforms
Mike Fauver
VP, Enterprise Solutions
XiFin Inc.
- More than 20 years of hands-on industry experience in revenue cycle management, billing, and receivables management, and IT expertise
- Drive sales, product development, optimization, and execution of the revenue cycle management solutions including XiFin RPM
- Prior to joining XiFin, Mike was Manager of Revenue Cycle at Mayo Clinic Laboratories
Shawn Terry
Director, Software Engineering
XiFin Inc.
- More than 25 years of experience building software and leading software teams with an emphasis on user experience, security, and performance
- 20+ years in the healthcare industry within highly respected companies such as Sharp HealthCare and NextGen EHR
- Led the development of many cutting-edge web applications and has been featured in the American Journal of Health-System Pharmacy
